Frequently Asked Questions

Reservation

How do I reserve a date?


Reservations are accepted on a first-come, first-served basis. A signed rental agreement and reservation deposit are required to reserve a date for our Full Day Wedding packages.

Elopement and Micro Wedding Packages are due in full at time of reservation.





Deposits

How much is the damage or security deposit?


A separate refundable damage deposit of $500 is required for the Full Day Packages.

The full damage deposit will be returned within 7 days after your event less any charges for damages, extra time charges not arranged in advance, or other costs incurred due to neglect on your or your guests’ part.




How much is the reservation deposit?


A signed rental agreement and $500 reservation deposit are required to reserve a date for the Full Day Wedding packages. It is non-refundable and goes toward your total balance due.





Payment

What forms of payment do you accept?


We accept cash, checks, Mastercard, Visa, Discover and American Express.




Do you offer a payment plan?


Full payment is due at time of reservation for Elopement and Micro packages.

For Full Wedding Packages, the payment schedule is as follows:

- Reservation Deposit at time of reservation.

- 50% of full rental agreement 90 days in advance of reserved date.

- 50% of full rental agreement 30 days in advance of reserved date.

- Refundable Damage Deposit 30 days in advance of reserved date.

If you are booking a date within 90 days, you must pay per the payment schedule above. If you are booking a date within 30 days, you must pay the full rental agreement and damage deposit, as applicable.





Cancellation

What is the cancellation policy?


Reservation Deposits are non-refundable. If you need to cancel your event, we can only refund your payments towards your balance – minus the reservation deposit – if we are able to rebook your date. If we are not able to rebook your scheduled event date, you are liable for the full remainder of your contracted balance.




What if I need to change my date?


Reservation Deposits are non-refundable. If you need to reschedule your event, we can only refund your payments towards your balance – minus the reservation deposit – if we are able to rebook your date. If we are not able to rebook your scheduled event date, you are liable for the full remainder of your contracted balance.





Packages and Pricing

What are your prices and what kind of wedding packages do you offer?


Please see our website for details and pricing? [link]




Why does your pricing say starting out?


The prices on our website are our off season prices for July - August and December - February. We have a premium rate for peak months: March - June and September - November.





Times

How long do I get?


Full Day Wedding packages are from 9:00 AM - 11:00 PM.

Your event must end no later than 11:00 PM. Any overtime for tear down past 11:00 PM is billed at $200/hour.




Can we get there early?


No. All attendees – including vendors, family and the bridal party – will not be allowed into The Reserve until your official rental time commences.




Can we stay late to clean up?


All rental time periods for all packages must include vendor set-up and clean up time within your booked time frame. For example, if you rent The Reserve for four hours, you will need to plan for set-up time as well as break-down and clean up time within your agreed upon time slot.





Guests

What is the capacity of your venue?


Although we can hold more, our current maximum is 100 to allow for a rain back-up inside our tent.




Does the guest count include the wedding party?


Yes.




Does the guest count include adults and children?


Yes.




Does the guest count include vendors?


No.




Are children allowed?


Yes. Children are welcome at The Reserve. However, it is your responsibility to see that they are supervised.





Vendors

Do you have preferred vendors?


Yes. We can provide a full list of preferred vendors for you to choose from or you can choose your own.




Do I have to use your vendors?


Outside vendors are allowed if they agree and adhere to all house rules and follow separate vendor guidelines, available upon request.





Tent

How large is the tent?


Our largest tent format is 60’ x 30’ or 1800 square feet.

We also offer smaller tents.




What is the capacity of the tent?


Our tent can seat as many as 180 guests, yet our limit is 125 to allow room for an aisle for covered weddings.




Does the tent come with climate control?


Yes. We provide a specified number of air coolers or heaters for the inside of the tent only – based on number of guests, as appropriate.

While they can help cool or warm the air inside the tent, they are not guaranteed to maintain a certain temperature due to a variety of factors beyond our control.




Can we bring our own tent?


No. We rent smaller pop-up tents if needed.





Photography

Do you have a preferred photographer?


We have a list of preferred photographers in our vendor list.




Can I take my bridal and/or engagement photos onsite?


Yes. Our Full Day package includes a one-hour photo session for either bridal or engagement photos. You can add additional time at the rate of $150 per hour.





Decorations

Do you include outdoor decorations?  Can I bring my own decorations?


The Reserve on Cypress Creek has natural beauty that minimizes the need for adding outdoor decorations.

You can add them based on our guidelines, which includes how decorations must be attached and required take down.




Can we drop rose petals


Yes, they must be light colored and real.




Can we throw rice, or other things?


The Reserve allows the use of bubbles only. Throwing rice or other substances at the bride and groom, though traditional, presents an environmental hazard.




Can we have candles or other fire-lit decorations?


Due to fire hazards, The Reserve has a no open flame policy.





Chairs

How many chairs are included?


The number of chairs depends on the package you choose.




What kind of chairs are provided?


We use Titan PRO Resin Folding Chairs. These quality chairs feature vinyl seat pads that are quite comfortable.





Tables

How many tables are included? What sizes?


The Full Day packages include enough 6-foot (72”) round reception tables to accommodate your guest count assuming 10-persons per table. It also includes ten high top tables that are approx. 25in rounds x 41in high.

In addition, the Full Day packages include six 6-foot rectangular tables for:

  • Sweetheart table(s)
  • Food and cake table(s)
  • Sign-in and presents(s)




Do you provide linens for tables?


We do not provide linens for the tables. That is a personal preference based on your decor scheme. We reccomend 132" round table clothes for the reception tables.





Photo Booth

Is the photobooth included?


The digital photobooth is currently included in our Full Day packages as part of our grand opening specials.

It is currently available to rent for $200 for other packages.




How long do we have access to the photo booth?


You and your guests have access to the photobooth for unlimited hours during your event.




Is there a limit on digital pictures?


No.





Cleaning

Do I have to clean after my event?


It is your responsibility to pick up all trash and debris created by or during your event and disposing of it in trash bags in the designated area.




Is there a cleaning fee if I don’t want to clean?


Yes. It is $250.




Can we leave something to be picked-up later?


Everything must be removed from the premises the same day unless other arrangements have been made prior.





Alcoholic Beverages

Can we serve alcohol at our event? Can we bring our own?


Outside alcohol is allowed on the premises but must be served by a TABC licensed bartender.

The ONLY exception is a single serve Champaign toast during the reception or ceremony. No alcohol may be served to minors.

Alcohol service must end 30 minutes prior to the end of your event or by 10 pm to allow for clean-up. We reserve the right to end alcohol service and/or the event at any time, for any reason, if our staff feels that behavior and/or alcohol consumption is getting out of control or dangerous.





Noise

What are the limits for noise? Do we have to turn the music down at a certain time?


All music - including bands, DJs or other music devicesmust be turned down considerably at 10:00 pm and shut off completely by 10:30 p.m. without exception. If the music is too high, the event may be shut down by law enforcement in which case, The Reserve cannot be held liable.





Smoking

Is smoking allowed?


The Reserve is a non-smoking venue. We require guests to extinguish cigarettes and/or not use vaping or e-cigarettes beyond the parking area.





Animals

Do you allow animals?


No pets are allowed except for official service animals and pets that are part of your ceremony. They must remain on-leash the entire time, removed from the premises following the ceremony, unless an official service dog, and all waste must be properly disposed of.





Security

Do you require security officers?


While security officers are not required, we encourage you to consider them based on your event and attendees.

The Reserve cannot be held responsible for any lost or stolen items.





Other

Can we bring other items like a blow-up bouncy house for the kids or a dunking booth?


Please inquire about your specific requests.





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